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It is our pleasure to announce that our doors are open and we’re back in the Edinburgh groove.
Whether you’ve called us home since the day we first opened our doors over 14 years ago or you’re looking to join us for the very first time, we want to extend our warmest welcome and start by saying: We Can’t-Wait to See You.
Although the world may be different, our commitment to service through style and sophistication remains unchanged and it is in the spirit of new traditions that we define the path forward, to keep you safe, healthy, and comfortable.
While you’ve been safe in your own home, we’ve been busy preparing ours. In response to where we are global, we’ve made necessary changes to how we operate through enhanced safety and cleanliness procedures, team training, and education, and we’ve implemented new technology with convenience and innovation in mind. Prioritising the wellbeing of our guests, tea and community continue to be our top focus and, in doing so, offering a sense of security and confidence that we’re taking the best of care.
You’ll find our guide to health and safety practices below. It details all of our procedures and changes we’ve made with your well-being and security in mind. We want you to know that you’re safe here and that we’re welcoming you back mindfully and thoughtfully.
With love,
CLEAN PEACE OF MIND
Meticulous sanitising procedures and cleaning protocols are in effect throughout all public spaces, guest rooms and behind the scenes. Cleaning practices follow government guidelines and include the use of approved products effective against viruses and bacteria, ultraviolet light technology and electrostatic sprayers with hospital-grade disinfectant. A clean bill of health is our top priority.
SPOTLESS: ALL DAY, EVERY DAY
Rest assured, frequent cleaning and extra attention is paid to communal and“high touch” areas within 94DR such as door handles, light switches, countertops, room keys, bathrooms, stair handrails and seated and dining spaces.
A NEW CLASS OF CLEAN
Our small team have participated in virtual training, consistent with current guidelines, and continued education will take place to further implement existing and new health and safety procedures so that our guests are safe and comfortable at all times.
REST ASSURED
Guest rooms and public areas are sanitised and sealed before arrival and our linens have been laundered following government guidelines. We won’t enter your room or house for any reason unless you request a refresh.
SHIELDS UP
Personal protective equipment is being worn by our team at all times. This includes masks, face shields and gloves.
CLEAN HANDS
Hand sanitiser stations are positioned throughout the house.
IN GOOD HEALTH
We’ve raised the bar with our already strict Food Safety and Food Handling Procedures by implementing further hand sanitising practices, produce washing and vendor protocols.
SPECIAL DELIVERY
Any contactless service will be delivered to the house with sanitised or sustainable single-use packaging.
HERE TO HELP
Message us any time for anything you need and we’ll text you right back.
